Exercises Unit 7

 Exercises 4, 5, 6, 7. Page 31

4. Listen and repeat the words in colour. Then choose the correct answer.

1. Thank you for calling. I'ill be happy to assist you again in the future.

2. I don't know what to do. What you suggest?

3. I can't remenber exactly what you ordered. I'll check my records.

4. The order hasn't arrived yet. It must be lost in the post.

5. Listen and repeat the words in colour. Which pairs of sentences have got a similar meaning?
1. a. The prices on the invoice are too high. There must be an error.    Yes
    b. The prices on this invoice are incorrect.
2. a. They credited our account after they had overcharged us.        No
    b. They put us through to the accounts departament because they had overcharged us.
3. a. You sent us the wrong item.    Yes
    b. I hadn't ordered the item you sent us.
4. a. We'll replace the tablet at our expense.    Yes
    b. We'll pay for replacing the tablet.
5. a. The equipment you sent us is missing a part.   No        
    b. You've sent us more parts than we need.
6. a. This keyboard has got a defect, so it will have to be replaced.  Yes
    b. This keyboard will have to be replaced because there's something wrong with it.

Exercise 6: Listen and repeat the words in colour. Then copy and complete the sentences.

1. If the product is in its original box, I can give you a full refund.

2. I want compensation for the inconvenience you have caused me.

3. We finally found what was causing the problem. It was a faulty part.

4. There's a lot of competition in this area, so our company has been loosing business.

5. Check that fan. It's making noise.

6. This part doesn't fit where it's suposed to.

7. Read the sentences. Which are said by a customer relations representative?

1. Of course. We'll credit your account. R

2. You can return the items by post at our expense. R

3. Is this product under warranty for a year? C

4. We'll have to open the computer to see if there's any damage inside. R

5. I'm very angry. I'm going to make a claim. C

6. I apologise for the error. We'll send you the correct items immediately. R

7. When i opened the box, I saw that the camera was missing a part! C

8. We refuse to pay because we received incorrect items. C